Six technologies that are transforming the hospitality industry in 2024

Flow XO chatbots can also be programmed to send links to web pages, blog posts, or videos to support their responses. Now that you understand the benefits of AI chatbots, let’s take a look at seven of the best options for 2024. Guests can place orders for room service through a chatbot, which can provide menus and facilitate payment processes. Whether you aspire to become one of the innovators or are just looking for a useful new tool to integrate into your tech stack, there is no shortage of emerging hospitality industry technology solutions. Travel bot helps customers communicate in their own preferred languages while traveling, by providing translations of common phrases and words.

This demonstration video shows how young professionals and other company employees can use Pana’s free app to plan and make adjustments to their business trip. Similarly to Mezi, HelloGBye has announced a partnership with American Express which will allo them to gain insights on the corporations users while the card company begins to explore the voice technology further. Answering simple questions is the number one task a chatbot can spare you from. Getting back to the COVID outbreak, a chatbot can provide information on when a country of destination opens and what kind of restrictions exist for tourists.

Offering personalized travel recommendations

But offering agent support to cater to all these customer questions 24/7 can be a costly affair. The newly launched consumer tool aims to make travel more accessible with its all-in-one app strategy. Trip.com has been offering personalized and comprehensive search solutions for a long time, catering to the needs of travelers for the best flights, hotels, and travel guides. TripGen has enhanced this search capability by introducing an advanced context-based chatbot integrated with Natural Language Processing (NLP). Users can ask complex or vague questions and receive precise answers to “Generate Your Dream Trip Just Like That”.

• Allowing guests to check in through the chatbot — which can distribute digital room keys and also assist with the check-out process — can reduce the time hotel guests must spend at the front desk.
• With digital assistants, businesses can enhance overall travel experiences with seamless communication and convenience.
• Users can ask complex or vague questions and receive precise answers to “Generate Your Dream Trip Just Like That”.
• Engati’s integration automated queries on bookings, cancellations, and travel plans, addressing 90.4% of customer questions.

While the overall group of respondents took an average of 6.8 business trips in 2015, millennials took an average of 7.4. Those in Gen X and baby boomers took an average of 6.4 and 6.3 business trips respectively. The company’s former product design head, Paul Ballas, has also focused on UX design at major companies including Deloitte and Oracle.

Benefits of chatbots for travel and hospitality

Chatbots are computerized programs that can simulate human-like conversation and help boost the effectiveness of your customer service strategy. By following these five steps, you can start transforming your customer experience with another support option that your busy travelers can use whenever they need it. The software also includes analytics that provide insights into traveler behavior and support agent performance. But keep in mind that users aren’t able to build custom metrics, so teams must manually add data when exporting reports.

Our AI-powered chatbots can help your business provide fast, 24/7 support to answer questions without agent intervention. Chatbots can also collect key customer information upfront, freeing your agents to tackle complex issues. Additionally, Zendesk includes live chat and self-service options, all within a unified Agent Workspace. This allows your team to deliver omnichannel customer service without jumping between apps or dashboards. Big names like WestJet, Expedia and Booking.com have already implemented chatbots that provide flight and hotel recommendations and process bookings, thereby providing a simplistic and unifying experience to the user. With advancements in AI technology and the expanding role of travel chatbots, the future is bright.

Chatbots for Travel and Hospitality

Particularly when a business has suitable alternatives available in the age of conversational AI.Chatbots can easily resolve these routine queries. This enables human employees to focus on resolving complex customer problems, and performing other managerial tasks, that actually require human intervention. Being relieved of the mundane and repetitive task of responding to routine queries can prove to be a great motivating factor for employees. Their chatbot’s automated FAQ answering lets customers check dates and enquire about their hotel’s facilities. Customers can also cancel their bookings through the chatbot app and find out the status of their refund.

If travelers do come to rely more on generative AI chatbots, there is also concern about what could be lost if the voices of experts and locals become less central. If you buy into the hype, then generative artificial intelligence (AI), as these bots are officially known, are set to radically improve everything about how we travel. And that’s only the start of what some analysts think could soon be possible. “I think a tool like this makes travel planning more fun and more accessible,” says Divya Kumar, global head of marketing for search and AI at Microsoft. As we expand the chatbot’s abilities, we’ll continuously refine its ability to understand user intents, ensuring it becomes an indispensable resource for travelers and the travel and tourism industry worldwide.

Deploy a travel chatbot with Zendesk

We created an AI-powered travel chatbot based on authentic experiences from the ViaTravelers team, including writers from time zones worldwide. Unlike other travel companies’ chatbots, we’ve created an AI-powered engine of authentic experiences to make the trip-planning process much more manageable. Travel chatbots facilitate instant responses, ensuring clients swiftly move from inquiry to booking. This efficiency not only boosts consumer confidence but also accelerates the booking process, significantly increasing revenue.

Based on the responses, the chatbot can suggest future destinations or travel tips, keeping the traveler engaged and excited about their next adventure. Chatbots provide travelers with up-to-the-minute updates on flight statuses, gate changes, or even local events at their destination. This real-time information ensures travelers are well-informed and can make timely decisions, improving their overall travel experience. During peak travel seasons or promotional periods, the influx of inquiries can overwhelm customer service teams.

The AI system is capable of understanding complex queries that involve multiple questions or requests and can deduce the intended meaning of incomplete or misspelled sentences. AI-powered luggage chatbots offer real-time baggage tracking, streamlined claims, and instant updates on lost or delayed luggage. Passengers can inquire about baggage claim areas and carousels upon arrival. Then the travel chatbots efficiently create claims using traveler information and ticket details. This proactive approach ensures a hassle-free experience and simplifies luggage management.

Offer fast, 24/7 support

For example, a chatbot at a travel agency may reach out to a customer with a promotional discount for a car rental service after solving an issue related to a hotel reservation. This can streamline the booking experience for the customer while also benefiting your bottom line. From making it to the airport on time to leaving the hotel before checkout, many travelers focus their energy on doing things quickly and efficiently—they want their customer support experience to be the same. According to the Zendesk Customer Experience Trends Report 2023, 72 percent of customers desire fast service. Allowing guests to check in through the chatbot — which can distribute digital room keys and also assist with the check-out process — can reduce the time hotel guests must spend at the front desk.

• Chatbots offer a number of unique benefits for the travel and hospitality industry.
• It’s like having a thoughtful conversation with a friend who cares about how your trip went.
• Our AI-powered chatbots can help your business provide fast, 24/7 support to answer questions without agent intervention.
• Verloop.io is an AI-powered customer service platform with chatbot functionality.
• The chatbot understands natural language and maintains contextual conversations, making it easier for customers to communicate.
• In the world of travel, this could be the difference between botched travel plans and memories that will last a lifetime.

AI chatbot for travel planning addresses common questions promptly, guiding customers toward self-help resources. When cancellations occur, these bots efficiently process refund claims, recommend suitable alternatives, and provide detailed information about refund policies. In fact, among the top 5 industries benefiting from bot adoption, the travel sector holds a share of 16%. Remarkably, 33% of users express a strong desire to apply digital assistants for making reservations at hotels or restaurants.

Future of the Travel Industry with Chatbots

For most part, we do, locked into various packages and this allows us to deconstruct our package and create custom answers to every query you have. For now we will continue to improve the answers’ accuracy and widen the scope of travel industry questions you can ask, from around the globe. We are also working to add other features such as instant report and chart generation, research report summary bots, earnings call query bots, event videos transcript and summary bot, and more.

By merging the cutting-edge AI capabilities of GPT-4 with Easyway’s existing AI models, the platform empowers hotel staff with unmatched support, precision, and productivity in engaging with guests. This groundbreaking approach establishes a fresh benchmark in communication within the industry, guaranteeing a seamless and tailored guest experience. These chatbots can facilitate a simple user experience, helping them to make a booking without filling out forms or browsing through aggregators that are usually overloaded with ads and banners. It helps users get assistance, check flight statuses, make bookings, and even change seats or pack their bags.

Below, we have gathered the main steps you need to complete to create the best chatbot for your travel agency. And now, let’s find out about famous travel chatbot use cases and what results they receive from such an integration. But first, let’s find out what the advantages of using a chatbot for your travel business are. Indigo sought to enhance its customer support operations, aiming to efficiently handle high query volumes around the clock while managing costs. Pelago, a venture by the Singapore Airlines Group, faced the challenge of managing high-volume travel queries efficiently.

In February 2018, Skyscanner reported having surpassed one million chatbot interactions. Chatbots can also be used to conduct customer feedback surveys for collecting feedback from customers. Chatbots can automatically send reminders to customers urging them to write reviews and submit ratings for the services provided.

We have prepared a comprehensive overview of the most common use cases of travel chatbots, complete with excellent examples, to demonstrate the immense potential these tools hold. Engati’s conversational modeler helped TBO Holidays create interactive dialog flows chatbot for travel industry that helps users find answers to their questions in a matter of seconds, with the chatbot handling 1.5x more users than an agent. Whenever a complex query arises, the chatbot automatically assigns a representative to engage with the customer in real-time.