15.3 If the complaint is turned over to a third party rather than the original account owner, the casino will reject it. 14.3 All bonuses and wins will be subtracted from your balance before determining the amount that will be reimbursed before the refund is completed. You acknowledge and agree that any claim or cause of action relating to these Terms and Conditions, or a service offered by the Casino, must be brought within a year of the claim or cause of action’s emergence.
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Therefore, I am forced to close the complaint and advise consulting the responsible authority. I open an account in casino slot lounge, ( hollycorn nv ), made a few deposits ,after a few hours , I request a withdrawal of 1000 euros, and also send my personal documents to verify my account. Players are met with a wide array of games and tantalizing bonuses, accessible through a seamless user interface. The uniqueness lies in its ability to deliver a pleasurable experience, keeping players engaged with every visit.
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Our lounges are designed with comfort and safety in mind, offering a peaceful escape from the everyday hustle. Plus, with big jackpot and cash payouts SlotLounge Casino happening regularly, there’s always something to celebrate at Debbie’s. 11.9 We retain the right to return the withdrawal amount to your credit or debit card if you made a deposit using one of these methods and the amount you took out was equal to or less than the amount you deposited. If the sum is more than what was deposited, the difference will be settled using one of the other available payment options. 11.3 The website allows payments by Mastercard Payment Transfer and Visa Original Credit Transfer (OCT). The corresponding credit card must also be issued in a supported nation and not be a corporate credit card, according to further regulations.
- Verifying your account is easy, and you can follow the progress clearly.
- You cannot assign, transfer, pass over, or sell your complaint to a third party since it is prohibited.
- There are plenty of live games to choose from, which include baccarat, poker, roulette, and more.
- You should always make sure that you meet all regulatory requirements before playing in any selected casino.
- It is owned by Hollycorn NV and is licensed by the Government of Curacao.
- The player from Germany faced a problem with SlotLounge after his account was reset due to an alleged violation of the ‘maximum bet on bonus games’ rule, despite believing he had followed the rules.
Personal and financial information shared by players on National Casino is encrypted using 128-bit SSL technologies. This technology makes all sensitive data unreadable thereby inaccessible. The gaming outcomes are determined by Random Number Generators (RNGs) and are independently tested and verified, courtesy of iTech Labs. The player from Ireland has submitted a withdrawal request less than two weeks prior to contacting us. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
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- After reviewing the evidence submitted by the casino, it was determined that the casino’s decision to close her account was justified, and the complaint was closed as rejected.
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- Players acknowledge that the casino has the right to check the validity of the papers at any moment and assume responsibility for their correctness.
- We currently have 0 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it.
- However, no iGaming platform is perfect, and where SlotLounge falls short is its lack of assistance in resolving complaints.
- The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Without affecting any other legal remedies or actions you may have, the amount you paid in error will be considered a debt owing to us if you took out money that wasn’t yours before we realized the mistake. You must contact us right away to let us know if there is an improper crediting. It is totally forbidden to use a VPN to get over a provider’s ban, and doing so might result in your winnings being seized. The Casino cannot assure the successful processing of withdrawals or refunds if there is a violation of the existing Limitations of Use policy. 2.5 Players from Sweden are excluded from any bonuses, which encompass participation in promotional programs, the receipt of VIP rewards, and the exchange of comp points. 1.2 Should you choose not to accept these Terms and Conditions, access to the Casino’s services will be denied.
10.3 Please be aware that a deposit of at least 20 euros, or its equivalent, is required. Depending on the payment method you choose, the maximum deposit amount will be shown throughout the payment method selection process. A deposit made to your account will not be refunded due to a violation of company policy.
The player from Germany had a gambling problem and had requested account closure after losing over €4,000, including winnings of €1,800 that were rejected for withdrawal despite verification. The Complaints Team attempted to gather necessary information regarding the player’s self-exclusion request and the casino’s reasons for rejecting his withdrawal. However, due to the player’s lack of response to inquiries and reminders, the complaint was unable to proceed and was closed for the moment.
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We are not responsible for incorrect information on bonuses, offers and promotions on this website. We always recommend that the player examines the conditions and double-check the bonus directly on the casino companies website. SlotLounge’s responsive design and user-friendly interface ensure smooth and uninterrupted gameplay, evoking a sense of luxury and comfort. While the casino offers a custom desktop app, no dedicated mobile app is currently available. However, the web platform delivers a consistent experience across all devices and operating systems. SlotLounge Casino delivers a solid and modern online gaming experience.
